Return Policy
Need to return your purchase? We understand! See our return policy below and please contact our customer service team with questions.
Our Return Policy:
If you are not satisfied with your purchase we are happy to help. We allow returns within 30-days of purchase. All returns must be unused and unopened. To return items you must have a Return Material Authorization (RMA) Number.
- All items must be returned in original packaging to correct vendor address. Please reference list below.
- Please ensure all returned packages include the original packing slip, RMA, and customer name.
- Return shipping costs are not included and will be deducted from your refund.
- At our discretion, a refund may be issued without requiring a return
- At this time we do not allow exchanges.
- Please contact customer service at support@saybine.com with any questions.
- *Please note - due to the policies of the below Brands and distributors we cannot offer exchanges, returns or refunds for products ordered from the following companies: Clarins, Elizabeth Arden, Sisley, Biolage, Kenra, Living Proof, Moroccan Oil, Pureology, Redken
Steps To Request a Return:
- Email returns@saybine.com with your order number and items you wish to return. Please include photos of the unused/unopened or damaged items.
- Upon confirmation from our customer service team login to your saybine.com account & submit a return request for the applicable order to receive your RMA Number from our team.
- You will receive your UPS return shipping label(s) from our team. Note the cost of shipping will be deducted from your refund.
- Ship item(s) accordingly. Your refund can take up to 30 business days to process.
Please note: If you used a Spa & Wellness Gift Card at checkout the value of that card that was applied to your order will be refunded to you in the form of a Saybine Store Credit.
Vendor Return Addresses
Beam:
BEAM
297 State Street, Bldg 1
North Haven, CT 06473
Hydropeptide:
HydroPeptide
295 NE Gilman Blvd, Suite 201
Issaquah, WA 98027
IMAGE Skincare:
ATTN: RMA Department
7130 Seacrest Blvd
Lantana, FL 33462
Joanna Vargas:
Joanna Vargas Skincare
501 5th Ave, 3rd Floor
New York, NY 10017
Jurlique:
Returns c/o Saddle Creek Logistics
105 Eagle Vista Parkway
Atlanta, GA, 30336
Lightstim:
Lightstim
16552 Von Karman Ave
Irvine, CA 92606
Osmosis + Beauty:
Osmosis + Beauty
Attn: Customer Service
30746 Bryant Drive #410
Evergreen, CO 80439
PCA Skin:
PCA SKIN
15820 N 84th Street, Suite 200
Scottsdale, AZ 85260
PHYTOMER:
Phytomer Corporation Warehouse
2550 South 2300 West, Suite 14
West Valley City, UT 84119
Sothys:
SOTHYS USA
ATTN: Returns
1500 NW 94th Ave
Miami FL 33172
Yon-Ka:
YON-KA PARIS USA
200 Commons Way
Rockaway, NJ 07866